At Ardere, we want all our customers to receive their items as quickly as possible.
UPDATE: CHRISTMAS POSTAL PERIOD 2017-2018
Over the holiday period, there are no postal collections on Christmas Day, New Year’s Eve, New Year’s Day and Boxing Day. Please note that orders made on or a day before these days will not be sent until we return to normal working hours.
The postage and packing costs added to your order as as follows:
Standard delivery £2.99
Orders over £50.00 Free Standard Delivery
Orders will be delivered between Monday to Saturday.
Most orders will be received within 2-5 working days after the order has been authorised, unless other agreements have been made.
Your order will be delivered by Royal Mail. If you are not at home your parcel will be delivered to your local Royal Mail depot for collection.
Next day UK deliveries: £5.99
Order by 1pm to receive your order the next day between Monday to Thursday.
Orders placed after 1:15pm on Thursday will be shipped on Monday the following week.
Your order will be delivered by UK Mail to an address of your choice and will require a signature. If you are not at home a second delivery will be attempted the next working day.
For orders valued at a total of £10 or under: £4.99
Orders between 10.01 and £50 total: £5.99
Orders £50.01 and over: £14.99 (Express delivery service*).
Express delivery service* is optional for any order: £14.99
*Depending on where you live in the EU, this service will aim to deliver your order in 7-10 working days. Please ensure you provide us with a contact telephone number when opting for this service.
Rest of the world (exc. Africa, Middle East and Asia)
For orders valued at a total of £10 or under: £4.99
Orders between £10.01 and £30 total: £6.99
Orders between £30.01 and £50 total: £9.99
Orders between £50.01 and £100 total: £14.99 (International express delivery service*).
Orders £100.01 and over: £16.99 (International express courier delivery service*).
Express Courier delivery service* is optional for any order: £16.99
*Depending on where you live in the world, this service will aim to deliver your order in 1-5 working days. Please ensure you provide us with a contact telephone number when opting for this service.
Africa, Middle East and Asia
Flat shipping rate of £16.99 for orders to be sent out using a courier service. Should we need extra information to send your order to you, we will email you. Please ensure you provide us with a contact telephone number when opting for this service.
We will also endeavour to email you to confirm despatch of your order/s, however, depending on busy periods, this may not be possible, so please assume we will post your order within 4 working days if you do not hear from us.
After you make your order, you will always receive an automated email response that will be sent to the email account you entered when making your purchase (or, if applicable, to the email address you provided when you registered with us). This automated email response will confirm that we have received your payment and that your order is being 'processed', which means it has entered our system to be posted within 4 working days. The status will remain as 'processed' from then onwards, even after your order has been despatched.
If you have waited for 4 working days for despatch and have not received your parcel/s within the time periods stated below, please contact us to enquire on firstname.lastname@example.org and we will be happy to assist you. In your email, please specify your full name as it appears on your account, your order transaction number, and the date you made the order. This will enable us to investigate and give you a quicker service. It takes anywhere from 1-4 working days for you to receive a reply once you email us, depending on the number of orders we are handling at the time. During particularly busy times, this may increase but rest assured we will connect with you as soon as possible.
Once items have been posted, please remember that the postal system is out of our hands and that delivery times may vary. As a guide, we are given the following delivery times for our parcels:
Within UK: 2-5 working days
Within the rest of Europe: 5-7 working days
Rest of the world: 7-10 working days
UK 'NEXT DAY' DELIVERY
Within UK: 1 working day
NB: if a next day delivery is requested on a Friday, this does not guarantee a Saturday delivery. Please note also that whilst we endeavour to prioritise 'next day' delivery orders, on rare occasions it may take the usual 1-4 working days for despatch.
EU 'EXPRESS' SERVICE
Approximately 1-3 working days, depending on where you live in the EU.
INTERNATIONAL 'EXPRESS' SERVICE
Approximately 1-7 working days, depending on where you live in the world.
As we are reliant totally upon the postal system, please remember that sometimes, parcels are delivered quicker to certain parts of the country, so if you and your friend ordered on the same day, and your friend received their parcel today, it doesn't always mean you'll get yours on the same day. But, it does mean yours will be arriving very soon! In particular, for International orders, it is worth noting that once your parcel has entered your country's postal system, any 'holds' put on by Customs are beyond our control.
We do not accept liability for delays on orders held at customs or for any customs charges. By using this website and placing an order you agree that Ardere does not hold any responsibility for parcels lost or delayed outside of the UK. Although we will endeavour to help you, we do not assume responsibility for parcels missing in international postal systems.
If you have not received your parcel within 15 working days, please contact us so we may enquire with the Royal Mail about your order. Although it is very rare for a parcel to go 'missing', we will do our best to liaise with the postal system to locate your parcel if it is within the UK; we cannot make any claims until one month following the postage of the order.